Shipping & Delivery Policy
This policy applies to products marked “Our Store”, shipped by Hostiva Solutions from Pulloopi, Taliparamba, Kannur, Kerala – 670141, India. Products from Amazon, Flipkart and other stores are shipped by those stores.
Where we deliver
All serviceable pincodes in India. If your PIN code cannot be served by our courier partners, we will contact you and refund any amount paid.
Processing and delivery time
- Dispatch: orders are packed and handed to the courier within 1–3 working days of being placed (excluding Sundays and public holidays). Made-to-order items may take longer; this will be mentioned on the product page.
- Delivery: usually 3–7 working days after dispatch, depending on your location. Remote areas may take longer.
- Delivery times are estimates. Delays caused by the courier, weather, strikes or other events outside our control may happen.
Shipping charges
- A delivery charge of ₹60 per order applies, and delivery is free on orders of ₹999 or more.
- Cash on Delivery is available for orders up to ₹3,000 at no extra charge.
- All charges are shown at checkout before you place the order.
Tracking your order
When your order ships, we add the courier name and tracking number to your order page. You can open it any time from the link in your confirmation, or on the Track order page with your order number and mobile number.
Failed delivery
If the courier cannot deliver because the address is incomplete or nobody is available after repeated attempts, the parcel is returned to us. We will contact you to re-ship it (re-shipping charges may apply) or refund a prepaid order after deducting the shipping cost.
Questions
Email support@hostiva.co.in or call +91 8157094313.